Refund Policy

1. Who processes your payment

WebOps Agent is operated by Echos Solutions. Our order process is conducted by our online reseller Dodo Payments. Dodo Payments is the Merchant of Record for all our orders, and handles payment, invoicing, sales tax and refunds on our behalf.

2. Free trial

Self-serve AI Try-On packages start with a 3-day trial. A card is required to start it, but you aren't charged until the trial ends. If you cancel before the trial ends — from Billing → Manage billing in your dashboard — you won't be charged at all.

3. 14-day money-back guarantee

If you're not happy with WebOps Agent, you can ask for a full refund within 14 days of being charged. This applies to:

• The first payment for any monthly or annual subscription.
• Any renewal payment, monthly or annual.
• Add-ons such as the voice stylist.
• Try-on top-ups, as long as the top-up hasn't been used yet.

When a refund is issued, the subscription or top-up it covers is cancelled at the same time.

4. After 14 days

You can cancel any time from Billing → Manage billing in your dashboard. Your service keeps working until the end of the period you've already paid for, and nothing renews after that. Payments older than 14 days aren't refunded, in whole or in part, unless the law where you live requires it.

5. Changing package

If you switch package, the change applies straight away and the price difference is prorated — you don't need to ask for a refund to move to a smaller package.

6. Try-On App packs

Packs for the shoppers' Try-On App (photo try-ons, or photo try-ons with live video sessions) are one-time payments, not subscriptions: nothing renews, and a pack doesn't expire.

• A pack you haven't used any try-on from can be refunded in full within 14 days of buying it.
• Once you've used it, it isn't refunded, unless a try-on didn't work because of a problem on our side (a failed try-on or a live session that doesn't connect is never charged to your pack anyway).
• A refund removes what's left of the pack straight away.
• Packs bought in the Android app from Google Play are refunded through Google Play: open your order in Google Play → Payments & subscriptions → Budget & history, or email us and we'll help.

7. How to ask for a refund

Email echos.solutions@gmail.com from your account's email address and include your order number (it's on the receipt Dodo Payments emailed you). You can also ask Dodo Payments directly using the support link on that receipt.

Approved refunds are paid by Dodo Payments to the original payment method, usually within 5–10 business days depending on your bank.

8. Your statutory rights

Nothing in this policy limits any right to a refund you have under the consumer law of the country you live in.